Trezor Bridge©

Learn the essentials of using Trezor Bridge to facilitate secure transactions and manage your Trezor Wallet with ease and reliability.

If Trezor Bridge is not connecting properly to your Trezor Wallet or browser, follow these troubleshooting steps to resolve the issue:

Step-by-Step Troubleshooting

1. Check Physical Connections:

   • Reconnect Device: Unplug your Trezor device from the USB port and plug it back in. Ensure the USB cable is securely connected to both the device and your computer.

   • Try Different Ports: Use a different USB port on your computer to rule out issues with the specific port.

2. Verify Trezor Bridge Installation:

   • Check Running Status: Ensure Trezor Bridge is installed and running. On Windows, check the system tray for the Trezor Bridge icon. On macOS, look for the icon in the menu bar.

   • Restart Trezor Bridge: Close and reopen Trezor Bridge to reset the application.

3. Update Software:

   • Update Trezor Bridge: Download and install the latest version of Trezor Bridge from the Trezor website.

   • Update Trezor Firmware: Ensure your Trezor device firmware is up-to-date by following instructions on the Trezor Wallet website.

   • Update Browser: Make sure your web browser is updated to the latest version.

4. Browser Settings and Extensions:

   • Clear Cache and Cookies: Clear your browser’s cache and cookies to remove any potential conflicts.

   • Disable Extensions: Temporarily disable any browser extensions, especially those related to security or privacy, as they might interfere with Trezor Bridge.

5. Verify Security Settings:

   • Check Security Software: Ensure that your antivirus or firewall software is not blocking Trezor Bridge or the connection to your Trezor device.

   • HTTPS Connection: Make sure you are accessing the Trezor Wallet website via a secure HTTPS connection.

6. Restart Computer: Sometimes, a simple reboot of your computer can resolve connection issues.

7. Check for Multiple Instances:

   • Close Other Browsers: Ensure that no other browsers or browser tabs are trying to connect to Trezor Bridge simultaneously, as it can only handle one active connection at a time.

8. Compatibility Check:

   • Operating System: Ensure that your operating system is compatible with the version of Trezor Bridge you are using.

   • Browser Compatibility: Use a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge. Safari might have variable performance.

9. Reinstall Trezor Bridge:

   • Uninstall: Remove the current installation of Trezor Bridge from your computer.

   • Reinstall: Download and install the latest version from the Trezor website.

Advanced Troubleshooting

If the basic troubleshooting steps do not resolve the issue, try these advanced steps:

1. Use Different Computer: Test the connection on a different computer to determine if the issue is specific to your primary device.

2. Check Logs: If available, check the logs for Trezor Bridge to identify any specific errors or issues.

3. Contact Support: Reach out to Trezor support for further assistance. Provide details about your operating system, browser, Trezor device model, and any error messages you encountered.

Summary

By following these troubleshooting steps, you can address most connectivity issues between Trezor Bridge, your Trezor Wallet, and your browser. Ensuring proper physical connections, updating software, adjusting browser settings, and verifying security settings are key steps to resolving these issues. If problems persist, contacting Trezor support can provide additional guidance.